Privacy Policy

Who we are

LenderDeskHQ is a private-lending administration platform operated by Giron IT Consulting, LLC in Coral Springs, Florida. We provide authorized business users with tools for managing operational loan records, workflows, documents, reminders, and communications.

Information we process

Depending on how an authorized customer uses the platform, we may process account and authentication information, business contact details, loan-administration records, property and document information, workflow history, communication preferences, consent records, message delivery details, and technical security logs.

Our customers determine which loan and contact information they place in LenderDeskHQ. Individuals should direct questions about a specific lender's records to that lender.

How information is used

We use information to provide and secure the platform, support authorized users, maintain operational and audit records, deliver requested communications, prevent misuse, troubleshoot problems, and comply with applicable legal obligations.

SMS and mobile information

SMS messages are used for transactional loan-administration communications, such as maturity, insurance, document, servicing, and workflow reminders. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.

Mobile information, text-message opt-in data, and consent are not sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. We may share the minimum information necessary with communications providers and telecommunications carriers solely to deliver messages, prevent fraud, and satisfy legal or carrier requirements.

Service providers and disclosures

We may use vetted providers for hosting, storage, email, SMS delivery, security, monitoring, and customer support. These providers may process information only to perform services for us or our customers. We may also disclose information when required by law, to protect rights or safety, or as part of a business transaction subject to appropriate safeguards.

Security and retention

We use administrative, technical, and organizational safeguards appropriate to the information processed. No system can guarantee absolute security. Information is retained for the period needed to provide the service, maintain required operational and audit history, satisfy contractual obligations, and comply with law.

Choices and questions

Recipients can opt out of SMS messages at any time by replying STOP. Authorized users can update communication preferences within the applicable customer workflow. For questions about a specific loan or message, contact the lender or loan administrator identified in that communication. Authorized LenderDeskHQ customers can request support from within the application.

Updates

We may update this policy as the platform and legal requirements evolve. The effective date above identifies the latest published version.